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Given that listening accounts for 45 per cent of time spent oncommunication Eunson 2012 310 argue the importance of listening inthe workplace Your analysis should identify three specific listeningbehaviours and provide examples to demonstrate how these skills promotecommunication and understanding Support your analysis with relevantcommunication theory and evidence from appropriate academic sources Listening is a form of communication that is often underestimated andunderrated Listening is an essential component of effectivecommunication within the workplace because it helps to facilitateunderstanding and learning which will lead to increased productivityDirect eye contact head nodding and being silent are all criticalbehaviours of effective listening within the workplace Direct eyecontact which enables concentration and helps avoid distractions willallow the listener to focus directly on the speaker Head noddingconveys a clear physical signal to the speaker showing that the messageis being received the head nod is also used for subtle persuasion andcan have positive effects if used properly Being silent while listeningcan also have a positive effect on the speaker by not allowinginterruptions and distractions to deter the listeners attention Beingsilent and evaluating the message will allow the listener time to thinkabout the response hence eye contact head nodding and silence arecritical in creating more thoughtful and robust communicationDirect eye contact is a skill that engages both the speaker and thelistener and is an extremely effective tool in remaining attentive whilereducing distractions Pearson et al 2011 350 refer to eye contactas the extent to which the speaker looks directly at the audiencewhile Devito 2006 140 explains it as psychologically closing the gapbetween yourself and the audience In a work environment there are manyreasons eye contact is useful in effective listening First eye contactis used show the speaker that communication may commence and the messagewill be received Devito 2006 140 Second when someone needs topersuade a potential buyer or influence a group a certain way eyecontact is used to build rapport Poon 1998 9 Lastly eye contact isused more consistently by the listener
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