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Word Count: 271
Personal integrity is one of the most important topics in any ethicscourse In insurance a business based on ethics people search for acompany that has integrity When searching for an employer I choseState Farm I felt like we shared the same values of service andhonesty State Farm allowed me to help people on a daily basisSometimes people do not know the difference between what they want andwhat they need This was true of Eddie Garcia Eddie came into theoffice looking for ways to decrease his premium After I explained hiscoverages he chose to remove his medical and rental car coverages Ifollowed and documented his instructions Two months later Eddie washurt in a collision that ruined his vehicle He became irate when he wasinformed that he had no medical coverage Eddie said that he had neverrequested those modificationsI was confronted by my employer and blamed by the client I was hurt bytheir estimation of my character I responded in the only way that Icould My emotions shut down and my brain took over Quickly I checkedEddies file for documentation that collaborated my story Thetime-stamped notes provided evidence to support my position Mycredibility was restored within the company Having my integrity challenged was draining I never want to gothrough that again At some point in time I may be confronted with asimilar situation The best course of action I have learned is tomaintain my integrity stay calm be logical search for supportingevidence and to always document conversations with clients
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