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Sexual Harassment in the Restaurant Sexual harassment is any unwanted action or language of a sexual nature Sexual harassment is usually defined as unwelcome sexual advances requests for sexual favors or other verbal or physical conduct of a sexual nature when submission to or rejection of such conduct is used as a basis for employment decisions affecting an individual or where such conduct has the purpose or effect of interfering unreasonably with the individuals work performance or creates an offensive hostile or intimidating working environment Civil Rights Act of 1964 Palmer 1997 Most organizations have made it clear that this type of behavior will not be tolerated However Because of the differences in the hospitality service versus other industries what may be normal behavior among the restaurant employees may very well be sexual harassment When you listen to the employees of any restaurant you will hear some of sexual behavior joking and horseplay at work While most of this behavior is normal social interaction in a service industry but in an office setting these kinds of behavior is known as sexual harassment The restaurant industry is especially susceptible to incidents of sexual harassing behavior due to certain social characteristics The most restaurants want to wait staff to have outgoing personalities Wait staff who have a friendly and outgoing personality usually sell more to the customer which produces higher profits for the restaurant as well as larger tips for the wait staff Today people do not just go to restaurants to eat but they go to be entertained Due to the high number of people restaurant employees are in contact with on a daily basis whether it be customers or employees those who have outgoing or friendly personalities are likely to be more social Other social characteristics include the high degree of social contact in the workplace the unusual hours of work including long irregular hours involving evenings and holidays and the involvement
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