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Mr Joe Hall who is the former President and Chief Operating Officer of Food Lion spoke about various lessons which he learned while dealing with different businesses throughout his life He spoke about nine lessons in particular that he had discovered These lessons were about character in the workplace relationships trust relying on rules understanding business mentors patience initiative and learning from mistakesMr Hall stated that every business is a people business and this is something that you have to apply in every job which you have In all jobs you will have to deal with people and create some kind of relationship with these people The key to this is to capitalize on these relationships and build them to a point where they are helpful to you both on the job and off He said that he often used these relationships to know what was happening on the floor of the Food Lion warehouses and to stay informed on what manufacturers were correctly shipping and what manufacturers were over-shipping or under-shipping Use these people to your advantage to ensure that you know what is going on in your business In order to establish these relationships you will have to go out of your way to talk to employees and establish friendships with them People always seem to react more positively to a person who they consider a friend or at least have no reason to think of them otherwise Another factor to establishing these relationships is trust This coincides with the employee seeing you as a friend and not a foe People are much more cooperative when they believe and trust you Mr Hall also commented that you must build a trust account in the workplace which you can draw on when you do let someone down If you always fulfill your promises to someone then the time when you let them down will be much easier It is a simple matter of
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