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TQM stands for Total Quality Management which is a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams Joseph R Jablonski Implementing TQM The origin of TQM was derived during the 1980s by Dr W Edwards Deming and Dr Joseph Juran Both developed TQM in Japan to revitalize their crumbling economy at the time prior to the end of World War II Japan began to flourish when Dr Deming and Dr Juran introduced Statistical Quality Control SQC which was a concept of management using statistical theory Some of TQMs concepts were evident early on in the Penny Idea of 1913 developed by JC Penny The Penny Idea consisted of these seven components 1 To serve the public as nearly as we can to its complete satisfaction 2 To expect for the service we render a fair remuneration and not all the profit the traffic will bear3 To do all in our power to pack the customers dollar full of value quality and satisfaction4 To continue to train ourselves and our associates so that the services we give will be more and more intelligently performed5 To improve constantly the human factor in our business 6To reward men and women in our organization through participation in what the business produces 7 To test every policy method and act in this way Does it square with what is just and right The Penny Idea exercises customer satisfaction fairness quality value associate training and rewards for performanceTQM contains three ingredients necessary for a company to flourish2 continuous process improvement and Participative management is developed from TQM practice It is the process of preparing employees with the skills and support to better understand how they do business make improvements and make change happen to allow participative management to flourish Participative management is not immediate Its momentum builds gradually with trust and feedback Continuous
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