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WEBSTER UNIVERSITY KNOWLEDGE MANAGEMENT SYSTEMS TIMOTHY W HYDE COMP 5910 31 Mar 98 TABLE OF CONTENT TABLE OF CONTENT ii INTRODUCTION 1 WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM 1 Technologies 2 WHY USE IT 2 Advantages 2 GOAL 3 SAMPLE PRODUCT 3 WINCITE 50 3 INTRASPECT 15 4 CHANNELMANAGER 20 4 Premise 1 4 Premise 2 4 BACKWEB 40 5 CONCLUSION 5 WORK CITED 6 INTRODUCTION In todays information based society knowledge is power By knowing their customers a business will have the ability to build products coveted by their customers If a company is to get ahead in business today they need to have a firm grasp on how to get the best production out of their employees One way to help employees be all they can be is to provide them with the tools necessary to do their job With the explosion of the service industry today more than ever what employees need to do their job is information Information about warehouse and store inventories hot and cold selling merchandise and most importantly information about the customers they service Software developers have heeded the call of the corporate leaders and are creating technology to help managers collect the data they need and put it in a useful form This paper will discuss the emerging knowledge management systems being used today in an attempt to take advantage of the enormous databases which have been created WHAT IS A
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