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1 Why has McDonalds sustained its prosperity for so longMcDonalds has built its success on a legendary operating system McDonalds designed its operating system to ensure consistency and uniformity across all outlets Operating procedures guaranteed customers the same quality of food and service I analyze the key factors of McDonalds operation system as a five Ps of operation management McDonalds was more concerned with getting quality To ensure the quality and taste they controlled suppliers products beyond the price and standardize detailed of processing 2 Planning control system- Developing outstanding supplier relationshipsThe working definition of TQM that was developed for application throughout the business unit is as follows Doing the right things right the first and every time in a mode of continuous improvement focused on customer satisfaction which would provide direction for other business decisions and practices To be a recognized leader in our industry working with pride integrity and teamwork provide products and services of unmatched quality and value to our customersThe fry maker and the drink machine at the McDonalds do not need human attendant They were custom-designed to blend with existing cooking equipment known as ARCH Automated Restaurant Crew Helper It not only keeps uniformed best quality but also helps in sales forecasting and production planing This is also to remove labor as possible from kitchen area and move it to the service counter 4 People- Training and monitoring franchiseesWhen McDonalds sold franchises it made sure that its partner would make money before the company did and insisted that corporate revenue come not from initial franchise fees but from success of the restaurants themselves Together with corporate management and suppliers franchisees infused McDonalds with an entrepreneurial spirit All three partners balanced one another just as the entrepreneurial inventiveness within each balanced their collective emphasis on disciplined standards of quality 5 Plant- restaurant service categories QSCMcDonalds evaluate ands assist field service operation of each of its restaurants It is summarized to
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