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In order to stay competitive businesses have to be the best at what theydo Companys must be efficient and presise in all aspects of the job Metcalfe1 ISO 9000 is made up of managements responsibility the producersinvolved in the Quality Management System the contract review the designcontrol document and data control purchasing process control inspection andtesting control of non-conforming product corrective action handling storagepackaging and delivery internal quality audits training servicing and statisticaltechniques Prasanna 1 Quality control and quality assurance is veryimportant there are certain requirements that take time and money to be met butin the end there are benefits Types of specifications are very significant and thedocumentation of those is even more Manufacturers and purchasers havemajor responsibility in the process of being successful The quality of a productis so important especially to the customer A companys quality managementsystem must become the documented proof of a firms commitment to qualitymanagement A plan put together with quality procedures and work instructionsis provided to help companies design their own quality management system After completing the quality procedures companies are audited and thendetermined if they should be certified for ISO 9000 or not Parsanna 2ISO International Organization of StandardsFounded in 1947 in Geneva Switzerland ISO developed internationalstandards and helped exchange goods and services worldwide It is made up ofover 90 countries including the US which is called the American NationalStandards Institute The name ISO came from the Greek word isos meaningequal Henkoff 2 ISO was created by business men Henkoff 2 Thesebusiness men knew what businesses needed to become more competitive andhow they could get higher customer satisfaction so ISO was developed ISO isnot government regulated but is ran by organizations like the US RegistrarAccreditation Board Such organizations authorize registrars which issue ISOcertificates Barrier 2 In Europe some organizations are government regulated The American National Standards Institute runs the ISO in the US andauthorizes the US Registrar Accreditation Board Barrier 2 ISOs job is to setstandards
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