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Word Count: 507
In the food and Hospitality industry Working with Colleagues and Customers is an important part of the job Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about Customer relations techniques include a number of skills such as effective verbal and non-verbal communication ability to ask relative questions to be attentive knowledge of different people and cultures knowledge of where services and products are available from problem-solving and decision making skills Customer relations involve understanding the local and international visitors needs providing appropriate service and handling complaints and feedback Understanding the local and international visitors needs involves catering for people from different cultures backgrounds and upbringings For example they might be from Japan where they are formal and punctual or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan Through effective observing listening and questioning staff are able to accurately identify the customers needs and expectations Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG wheat food colourings or dairy products Good service personal have these attributes effective verbal and non-verbal communication sensitivity to special needs and anticipation of unexpressed needs offering courteous service advice and information promoting establishment and its products and promoting the local area and its attractions Complaints are a good form of feedback Theyre a few steps to follow in handling difficult situations The first is to Focus and listen to the customer The next is to be courteous and discreet if possible take the customer away from others Then suggest ways to fix the problem if nothing can be done thank the customer for bring the problem to your attention If you cant fix the problem go
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