scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 1,989
What does quality mean for a global manufacturer such as GE How do businesses work What is the role of the quality profession in business These questions have probably challenged many of us in different ways throughout our working lives Unlike most other professions those of us with quality in our job titles have changed direction and scope many different times In the second part of his article David Straker describes a simple model of the way that businesses work and the changing role of the quality professional Understanding our external business environment internal capabilities and desires leads to changes that enable us to sustain and grow our businesses see figure 1 This system is discussed in further detail below along with consideration of its impact on the quality profession Figure 1 Understanding our business environment Understanding The first stage of any business is understanding including understanding what is needed and how to satisfy these needs A sound understanding will lead to sound decisions whereas decisions based on assumptions and guesswork will lead to surprises and fire-fighting which is not a winning strategy Understanding needs and attendant expectations is about all the players in the game It means knowing who they are what value they bring and what they want to take out of the pot in return for continued patronage Stakeholder needs are met by a complex system involving many other stakeholders The classic measure of manufacturing capability so we must understand the entire delivery engine Understanding includes present and future needs and capabilities with a consideration of external forces such as competition and legislation Imagination based on knowledge is an important factor here when customers change their goals and competitors change strategy we still want to stay ahead of the game Real-world understanding includes awareness of the limits of your knowledge When this is openly accepted associated risks can
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA