Kibin Customer Support

Have a question? Let us know! Our Customer Happiness Coordinators are here to help.

Our editors are available 24/7, but our Customer Happiness Team isn't. If you send us a message during business hours (we operate on Eastern Standard Time), we'll get back to you promptly. We know your busy schedule can include staying up late to hit a deadline or spending the weekend in the campus library, so we'll respond to after-hours and weekend requests within 12 hours.

You can also reach our voicemail at 888-885-4246. By calling our toll-free number, you agree to receive text messages and/or return calls to gather more information about your account. If you no longer wish to receive text messages, you may opt out at any time by texting the word "STOP."

If you're the self-help type, check out these frequently asked questions or search our full knowledge base below.

Is Kibin Legit?

Not only are we legit, but we're the MOST legit. Too legit to quit, in fact. We've been helping students polish their writing and improve their grades since 2011. Learn more about Team Kibin.

Kibin Subscription FAQs

  What's included in my subscription?

Your Kibin Essay Examples Library subscription comes with unlimited access to thousands of essay examples on a wide range of topics. Use these examples to brainstorm faster, beat writer's block, and inspire fresh ideas on your topic.

Each plan includes a monthly editing credit balance. Your credit balance will be loaded at the time you subscribe and each time your subscription renews. Browse our talented team of editors here to find the perfect editing partner for your paper.

  How does billing work?

All Essay Examples Library subscriptions are billed on a recurring basis so your access is never interrupted. Just like a streaming service subscription or gym membership, your Kibin subscription will renew automatically each month or each year until you cancel or pause it. (Just remember to do so before your renewal date!)

If you sign up for a yearly subscription, we'll send you a reminder one month before your renewal date just in case you want to make any changes to your subscription.

  How do I cancel my subscription?

It's easy! You can cancel your subscription by visiting your subscription settings page and clicking the red "Cancel Subscription" button. When you cancel your subscription, you'll still have access to the Essay Examples Library (and your editing credit) for the remainder of your current billing cycle, but you will not be re-billed for another month or year.

WAIT! You can also pause your subscription for 1 - 4 months if you're out for the summer, taking a semester off, or going home for a holiday break.

  Can I get a refund?

Because access to the full library is granted immediately when subscriptions begin or renew, we're not able to offer refunds for subscription fees. (You can read more in our Terms of Service).

Kibin Editing FAQs

  How will Kibin edit my paper?

The Kibin editing team helps you take your writing to the next level in a way that only a human can (#sorrynotsorry, grammar robots!). Not only do our editors fix up grammar, punctuation, and spelling, but they also edit for clarity, word choice, logic, and flow. Your edited paper also comes with comments and feedback to help you learn and grow as a writer!

  How do I start a new editing order?

Click here or visit your Kibin user dashboard to upload your document and choose the editing service that best fits your document. Next, you'll choose a turnaround time that suits your schedule and complete your payment. After that, you can share extra information about your paper with your editor and upload a supplemental document, like your essay rubric or assignment sheet, if you have one. We'll email you a link to download your edited paper and your editor's feedback when your turnaround is complete.

  How much does it cost?

Pricing for the editing service depends on the editing service you select, the word count of your document, and how quickly you need it back. If you want to run an instant quote using the word count of your document, you can do so here. You can also upload your document on that page for the most accurate pricing estimate.

  Can Kibin write/paraphrase for me?

NOPE. Your instructor wants to read what you have to say, not us! Writing new content or paraphrasing sources for you is considered plagiarism. Trust us, you don't want to get in trouble for plagiarism. That's why we take academic honesty very seriously. Read our Academic Honor Code to find out more.

  What if I'm not happy with my edit?

Please reach out to us at and let us know what fell short of your expectations. Whether it's a technical glitch or a (very rare) case where an editor missed the mark, we're committed to making sure you have a good experience.