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Word Count: 1,250
The chosen agencyACES Brief Description of Service ACES is a support service for people with disabilities who have moderate to high support needs where the focus is on one-to-one support To be eligible to access this service the consumer has to- be an intellectually disabled adult with moderate to high support needs have access to funding ACES currently has 30 service users with a wide range of disabilities Their needs are very different and these are met by having one to one support Every service user while at ACES gets the undivided attention of a support worker who is selected on his or her compatibility with that service user 1Identify the range of records that this agency is legally obliged to keep eg financial client OHS Records that are kept regarding the Service User- daily records program activities program outcomes incident reports epilepsy seizure charts medication records money spent daily challenging behaviour achievements Records that are kept regarding the Organisation petty cash journal funding hours how many hours supplied payments made to ACES quarterly hours worked out on a yearly basis Wages Superannuation funds OHS OHS issues identified by all staff members and action taken to resolve them training given and recorded in accordance with guidelines Policies and Procedures Manual Donation records Record of volunteers Insurances that are taken out re liability issues Incidence reports General insurances 2Identify and discuss the range of systems for managing information within this organisation Range of systems- oIPP Plan for service users Information recorded and used to achieve set goals oInternet For access to specific information oEmails Communication to staff and service users oMicrosoft Outlook General Correspondence Report typing Roster planning etc oNewsletters Typed monthly To maintain communication with parents and carers as to what has been happening at Aces oPigeon Holes Each staff member has their own pigeon hole for messages and correspondence This is checked a couple of times a day
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