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Coursework of Operations Management Comparison and contrast of operation problems among Executive Holloware ltd Oilpartz ltd and London zoo Summary In this article three operations management related cases are studied and analysed The writer compares and contrasts similarities and differences in these cases in the following aspects the transformation process model types of operations the objectives of operations By looking into more detailed problems in each case those more complex items such as quality improvement process planning capacity planning schedulingloading are also illustrated And finally some key factors concerned with operations improvement and strategy are given to the cases Operations management is the term used for the activities decisions and responsibilities of operations managers who manage the production and delivery of products and services Because the functions characteristics are different in various companies operations management themes will not always be the same in those societies In the cases we studied for example Executive Holloware and London Zoo have to tackle the biggest problem of quality while Oilpartz Ltd in the case of Ill phone you back is mostly concentrating on the capacity planning Before we go deeper into those problems lets first look at the basic similarities and differences in those companies The transformation process model All operations conform a general model of INPUT-TRANSFORMATION-OUTPUT however every operation has its specific items Executive Holloware and Oilpartz Ltd process materials because they are transforming their physical properties unlike them London Zoo processes customers because they are concerned with transforming their psychological state providing them with entertainment and education Those inputs are different too For the transformed resource known as resources that are treated transformed or converted Executive Holloware and Oilpartz Ltd transfer raw materials while London Zoo transfers customers For the transforming resources known as resources that act upon the transformed resources three companies all need adequate and qualified buildings labour information but animals are unique to London Zoo while machineries are
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