scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 2,358
The first thing I want to talk about is managing a help desk I think that managing a help desk can be like running an emergency medical center in a rough neighborhood with no supplies during an epidemic I believe for some time now help desk workers and their bosses have been surviving under these conditions performing triage for some internal users answering basic computing questions for others But as in health care practicing preventive care is more efficient and effective than rushing from crisis to crisis I think that much of the knowledge and many of the skills for managing a help desk are the same as those needed for managing any organization The same guidelines that apply to developing managing and refining any department often also apply to the help desk But be for you try to define your leadership style it is very important to develop a strong foundation I will do this by defining the help desk mission establishing clear service policies and positioning the help desk correctly within the organization From this foundation I will be able to make all other decisions regarding help desk structure and activities that may be derived I know that it is extremely important that I clearly define the purpose of the help desk at the outset with a mission statement My mission statement will be a broad description of the goals of the help desk that will help to define expectations With clearly defined goals everyone within my organization will be more likely to be working toward the same end and with clearly defined expectations it will be easier to evaluate whether the help desk has met its goals One mission statement I might use is to increase the companys productivity by providing a single point of contact and responsibility for rapid closure of our users technology problems My help desk will be a leading edge one that will leverage
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA