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Organizational Behavior Option A Cases Automation in the Book Store and The Night Owl Answering Service Part 1 The field of Organizational Behavior is one that is very important when it comes to managing people and to make them work effectively This begins with training In order to understand these cases it is important to look at both the structure and environment of the company In the case of the Automation in the Book Store the company is a medium sized bookstore Because this company is a bookstore with very few employees there is not a high level of formalization less specialization and less authority Therefore it has an organic structure Employees dont have a lot procedures and rules that they must abide by while doing their jobs In fact the initial company policy required employees to stay with the customer they were serving from the time they walked into the store until the sale was made Also there was not a great deal of standardization in that there was not a set procedure on how employees did their work rather it was a freer organization because there were very few employees and this resulted in greater flexibility These facts all changed once the new computer system was implemented This system presented employees with some degree of formalization and standardization in their jobs because now there were precise rules and procedures on how to deal with customers This includes entering an ID number every time a sale was made and closing the store with the system Also because this bookstore was not use to high levels of formalization in the past the implementation of the training program was affected There were no instructions on how to close at the end of the day in training The manager had to come in and
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