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Questions a Discuss the managers function with reference to Mintzbergs model b Identify areas from the above discsuuion where you could improve your own management performance c Discuss staff development within your company division Assignment 1 Part a Model Mintzberg Description Mintzberg shows that a managers job in reality is quite different from what it is perceived to be Managers have to perform a wide variety of roles that can be grouped into three areas interpersonal informational and decisional Mintzberg further expands this model by defining typical activities under each of the above areas RoleActivity InterpersonalFigurehead Leader Liaison InformationalMonitor Disseminator Spokesperson DecisionalEntrepreneur Disturbance handler Resource allocation Negotiator It is easy for me to relate to the Mintzberg model as my typical day starts very much like that of Eric Dancer in fact sometimes the term chaos would be a more accurate description I am technically responsible for the infrastructure of a company that provides after-hours payment points and online mobile phone top-up facilities in the United Kingdom The environment consists of approximately 20 Compaq file servers that process online real time transactions and batch offline transactions I provide technical support and guidance to the three environments that comprise the IT department namely Operations Network and Server My daily schedule can quite easily be likened to that of the Mintzberg manager Figurehead This role is very pertinent since I work for a third party company I represent my company to my client and I would even go so far as to say that to my client I am my company Leader Part of my responsibility is planning and providing for future growth in my area of responsibility This entails providing direction and advice to my subordinates Liaison I maintain a network of relationships with my suppliers and with companies providing specialist technical assistance for some of the products that are used in my environment Monitor This involves
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