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Management of changeAnalyse the ways in which resistance to change becomes evident withinorganisations What strategies can senior managers adopt to overcome suchresistance when implementing change programmes CONTENTSPageINTRODUCTION1WHY PEOPLE RESIST CHANGE1Fear of the unknown1Disrupted habits2Loss of face2Loss of confidence3Loss of control3Poor timing4Work overload4Lack of purpose4DEFENSE MECHANISMS5Overt resistance5Implicit resistance5SYMPTOMS OF RESISTANCE TO CHANGE6Aggression6Fantasy6Regression6Resignationavoidance7Negativism7Compensation7Rationalisation7Projection 7STRATEGIES TO REDUCE RESISTANCE8Change programme9Impact of change9Change mechanism10Change management11Education and communication11Participation12Facilitation and support12Negotiation13Manipulation and co-optation13Coercion14CONCLUSION15Bibliography and references161INTRODUCTION11Change is the process of moving from one state to another stateJust as moving house requires the massive packing of furniture and otheritems change requires just as much preparations to be successful 12Most people do not like change we like things to remain thesame Changes require more effort from us to adapt Change threatens ourstability and security and we fear that we will not be able to cope withthe change Resistance is the natural defense to such perceived threats 2WHY PEOPLE RESIST CHANGE21To know the symptoms of resistance to change we have tounderstand why people resist change Reasons can range from as trivialthough not trivial to the person as not knowing how to take a bus homein the instance of a shift in the office to as serious as fearing theloss of job or status 211Fear of the unknown The person does not know what is happeningand why it is happening Imagine a person walking down a street only tohave a electricity blackout He panics for a moment because he does notknow what had happened and he is afraid of being robbed or murdered inthe dark Similarly employees do not like to be kept in the dark Theywant to be kept informed of happenings especially when it will affectthem so that they can prepare themselves for any onslaught 212Disrupted habits AYou cant teach a old dog new tricks ringtrue in some instances Older employees especially who are set in theirways get upset when they are told that they can no longer use the oldmethod of doing things In
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