scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 4,585
INTRODUCTION Federal WSmith had a vision of overnight air express venture He and his business partners commissioned two independent market research which suggested a market niche for a reliable time-definite overnight delivery service Then they executed the vision in 1973 establishing Federal Express Today approximately 90000 Federal Express employees at more than 1650 sites process 15 million shipments daily all of which must be tracked in a central information system sorted in a short time at facilities in Memphis Indianapolis Newark Oakland Los Angeles Anchorage and Brussels and delivered by a highly decentralised distribution network The firms air cargo fleet is now the worlds largest Federal Express revenues totalled 7 billion in fiscal year 1990 In 1990 Federal Express became the first winner of the Malcolm Baldrige National Quality Award in the service company category Let us go behind the scene to find out more about the companys way of operations and the possible reasons behind the success The companys mission is to provide our customers with totally reliable competitively superior global airground transportation of high priority goods and documents that require rapid time-certain delivery CEO Fred Smith believes in his heart that customer satisfaction is everything He feels that quality means nothing if the product they make of the service they give is not exactly what the customer wants He makes it that the companys goal is to achieve 100 per cent completely satisfied customer service to his standards and not the companys This is why he comes up with the corporate philosophy of people service profit which means putting people first in every actions every planning process and every business decision This attitude applies to both internal and external customers It is only when internal customers are satisfied then there is the higher possibility of satisfying the external customers Behind all these need the support of the FedExs continuously improving service
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA