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Assignment read all of chp Three in the Contemporary Management then read Management Case in the News on pp 70-72 and answer the two questions at the end Mr Ron Edens manager of Electronic Banking system profits from watching his workers every move Mr Edens business belongs to a small but expanding financial service called Lockbox processing EBS reflects the explosive growth of jobs in which workers perform low wage and limited task in white-collar community hit hard by Industrial layoff in the 1970s The room where employees work is silent talking is forbidden and windows are covered Coffee mugs religious pictures are barred from workers desk Studies of work place suggested that surveillance could create a hostile environment in which workers feel pressured paranoid and prone to stress-related illness Problem The problem is because Mr Edens used scientific management to obtained increases in performance which he only benefited from it That is he really acted on his own interest without thinking about his employees All that he expects from workers is to get the work done and that is it Rather than sharing performance gains with workers he simply increased the amount of work that each one was expected to do Which of the management theories described in the chapter does Ron Edens make use of The management theory that Ron Edens make most use of is the time motion philosophies of Frederick Taylor For instance using of cameras computers and phone to monitor workers more closely is the first principle of Frederick Taylor The first principle of Frederick Taylor was to discover the most efficient way of performing specific task That is to study the way workers perform their task gather all the informal job knowledge that workers possess and experiment with ways of improving the way tasks are performed This involves careful timing and recording
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