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TABLE OF CONTENTS EXECUTIVE SUMMARY3 INTRODUCTION4 PURPOSE OF THE REPORT4 ABUSINESS STRATEGY5 IMission Statement5 IIValue5 IIIEnvironmental scanning5 IVCore competencies7 BOPERATION MANAGEMENT8 ICOMPETITIVE PRIORITIES8 1Quality8 2Time8 3Flexibility9 IIPRODUCTIVITY AND COMPETIVENESS10 IIITECHNOLOGY DECISIONS11 1Information Technology IT11 2Radio frequency identification RFID11 IVDIFFERING SERVICE DESIGNS12 High customer attention approach12 VSUPPLY CHAIN15 1Definition15 2Supply chain of FreshNow15 3Break-even analysis16 4The Bullwhip Effect17 5Vertical integration18 6Developing supplier relationships20 7How many suppliers20 8Developing partnerships21 9Role of distribution warehouse22 10Current trends in supply chain management23 VITOTAL QUALITY MANAGEMENT25 1Definition25 2Dimensions of Quality for FreshNow25 VIIJUST IN TIME JIT SYSTEMS27 1Elimination of waste27 2Reduce or eliminate setup times28 3Reduce lead times28 4Flexible work force28 5Require supplier quality assurance and implement a zero defects quality programme28 VIIISCHEDULING FOR FRESHNOW29 1Delayed services29 2Scheduling employees29 CON CLUSION AND RECOMMENDATIONS31 BIBLIOGRAPHY32 EXECUTIVE SUMMARY The following fields will be covered in this report Some generalisations of FreshNow company its mission environmental scanning core competencies business strategy which will provide information about FreshNow as well as its trend in future FreshNow operation management which contains information about its current operation management situation and operation strategy to improve the business Include these parts -FreshNows competitive priorities -Technology that FreshNow is applying for its systems -How FreshNow designs its service differently -Its supply chain -The total quality management in FreshNow company -How Just-In-Time system can be applied to its operation system The conclusion will summarise the main points of this report INTRODUCTION Today companies are competing in a very different environment from they were only a few years ago They have to improve themselves in all aspects of their companies to ensure the success of their business And operations management is one of the most important function which contributes to the success of companies if it is considered one of the competitive of companies Understand the importance of operation management FreshNow has paid more attention to all aspects of its operation management to ensure the
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