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Table of Contents Problem Identification2 Issues and Analysis2 Potential Departure of Bob Chen - Immediate Issue3 Organizational Structure3 Staffing4 Control Systems5 Management Style5 Cultural Awareness5 Communication Gap6 Alternatives6 Fire Bob Chen6 Transfer Mike McLeod to Another Group within James-Williams7 Relocate Bob Chen to Hong Kong Set up an office in Hong Kong7 Transfer Bob Chen to The Tower7 Decision8 Recommendations10 To Resolve the Conflict10 To Improve Organizational Structure10 To Improve Management Style11 To Improve Control Systems11 To Improve Staffing11 Strategic Implementation Plan12 Immediate Actions12 Continuing Actions13 Appendix 1 Synopsis of Case15 Introduction of Key Figures15 Appendix 2 Assumptions17 Appendix 3 Decision Matrix - Immediate Issue18 PROBLEM IDENTIFICATION David Shorter the practice director of the New Enterprise Group NEG at James-Williams returned from a three-week partnership development program vacation to find his office in a state of chaos and internal conflict At the heart of the conflict was Bob Chen a valuable up and coming employee at NEG who was threatening to resign from the company rather than work on a project under the direction of Mike McLeod Not surprisingly Bobs actions have upset some partners and the original problem between Mike and Bob has become a conflict that is affecting the entire firm Mr Shorter is responsible for finding a course of action that resolves the immediate conflict and rectifies the underlying problems while allowing all parties to keep their egos intact A synopsis of case facts as understood by Halifax Consulting Group can be found in Appendix 1 ISSUES AND ANALYSIS Based on the problem identification statement immediate and basic issues can be identified The immediate issue is finding a way to resolve the internal conflict and the basic issues include addressing problems relating to 1 communications 2 staffing 3 cultural awareness 4 organizational structure 5 management style and 6 control system Diagram 1 illustrates the causes of the immediate issue - the internal conflict Diagram 1
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