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Enterprise Network Management J Banks J Brown E Kimble J Sachsel 1 Organizational Impact of an Enterprise Network Management Solution Using NetIQ s AppManager University of Maryland University College Adelphi MD Team J3E Members Jeffrey Banks Jeremiah Pep Brown Evelyn Kimble Jeffrey Sachsel July 14 2000 Enterprise Network Management J Banks J Brown E Kimble J Sachsel 2 Table of Contents Abstract 3 Introduction to Enterprise Network Management 4 NetIQ Biography 6 AppManager Software 8 Business Cases 13 Relationship To Service Profit Chain 19 Conclusions 22 References 23 List of Figures NetIQ s AppManager Mulit-Tier Architecture 10 Heskett Service Profit Chain 20 Enterprise Network Management J Banks J Brown E Kimble J Sachsel 3 Abstract As 21 st century organizations depend more heavily on their information technology departments for critical business functions management of IT resources becomes a serious strategic concern New solutions for monitoring allocating and troubleshooting IT resources are developed with enterprise-wide information systems in mind One of these tools is NetIQ s AppManager The intent of the research is not to tout the benefits of any particular software package but rather to describe the functionality of an all-encompassing solution to enterprise network management and analyze the benefits similar software tools can provide to an organization The following report will provide evidence that implementation of an enterprise network management solution is essential to improving critical business processes of organizations that depend on efficient operation of their computer systems Enterprise Network Management J Banks J Brown E Kimble J Sachsel 4 Introduction to Enterprise Network Management The role of an IT department is to ensure availability and performance of business-critical systems and server applications Throughout IT departments distributed systems management is considered an essential ingredient for the successful deployment and maintenance of these systems The ability of IT personnel to manage an entire enterprise-wide networked environment from one remote location greatly
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