scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 944
In a Harvard Business Review article entitled What Really Works some of the main points raised by the authors focused on specific business practices When it comes to improving business performance managers have no particular strategies or techniques in which to choose fromThey just have to be smart enough to know what works According to the authors managers should develop a 42 formula in order to sustain superior performance within their companies The 42 formula consists of four primary management practices strategy execution culture and structure And they supplemented their great skills in those areas with a mastery of any two of four secondary management practices talent leadership innovation and mergers and partnerships Nohria Joyce Roberson 2005 In yet another section of the article the authors talk about top notch customer service We all know that good customer service can be the determining factor on whether or not your company succeeds or fails They state in so many words that companies positioning themselves for the mass market can provide outstanding customer-employee interactions and profit from them if they train employees to reflect the companys core values Some key points raised included principles that most firms should consider in order to promote a strong customer service atmosphere They advise that companies should know what they are looking for before beginning the hiring process Knowing a potential candidates intrinsic traits allows the company to hire people who will naturally bring the right qualities to the job Nohria Joyce Roberson 2005 It is extremely important that todays managers make the most of talent Talent is generally viewed as a commodity You should also create pride in the brand that you are marketing Service quality depends directly on employees attachment to the brand Employees need a clear understanding of how their company operates and how it defines
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA