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Word Count: 453
W Edwards Deming the quality control expert wrote a very interesting book in the 1950s entitled Out of the Crisis In this book Deming wrote a formula to show how quality improvement results in a chain reaction Improve qualitygtgtcosts decrease less rework fewer delaysgtgtproductivity improvesgtgtcapture the market with better quality and lower pricesgtgtstay in businessgtgtprovide jobs and more jobs Now 50 years later this formula is still very applicable to any successful corporation in the United States According to the article Demings writings and the 2000 revisions of the ISO 9000 standards have ten common elements 1Communicate the importance of meeting customer requirements 2Develop an integrated overall plan 3Ensure that quality starts at the design stage to prevent problems 4Monitor process capability 5Measure key product and service characteristics 6Continually improve processes 7Create constancy of purpose 8Demonstrate leadership Work on the system to support the employees 9Commit to ongoing training 10Promote continual improvement rather than management by numbers The main theme of this article is how certain parts of the 2000 revisions to the ISO 9000 standards restate information that Deming wrote in the 1950s After reading the article I was amazed by how relevant Demings work is to modern business practices One example of this according to the article is that Deming wrote that quality must be built in at the design stage ISO 90012000 now places more emphasis on up-front quality planning because an organization can have the most influence on product quality during the planning stage Deming said the central challenge of management is to better understand the meaning of variation and the processes being managed Quality is about effective process management ISO 9001 now incorporates the measuring and monitoring of the product process and quality system Since I do agree with most of the things that Deming has wrote I do agree with the main theme of this article However I do think that the author R Dan Reid is bias
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