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Conflict Resolution in Work Teams Working Together to Achieve Results Abstract Understanding conflict is a key element in effectively achieving conflict resolution Although conflict proves to have benefits and drawbacks conflict resolution is an important aspect of team unity An important work-team responsibility is to create a team environment in which conflict can be managed not avoided By using the appropriate approaches and methods to manage conflict conflict resolution can effectively be achieved Conflict Resolution in Work Teams Working Together to Achieve Results Conflict like water and fire is neither good nor bad Unlike water or fire however conflict is not something that can been directly touched weighed or seen--it lies in the minds of the people who are in conflict Capozzoli 1995 para 4 Conflict must be recognized and overcome to avoid its destructive effects on a work team Teams must realize early on that conflict among their members is inevitable By being proactive and looking for ways to resolve conflict beforehand teams are ready for conflict as it arises Teams can then move forward with the necessary tools and skills which they have attained through preparation and research to resolve conflicts that can hinder the teams progress Understanding Conflict Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes beliefs values or needs It can also originate from past rivalries and personality differences Managing Conflict para 1 The six ingredients of conflict are needs perceptions power values and feeling and emotions Managing Conflict Conflict should not be stereotyped as negative as it can lead to growth and innovation new ways of thinking and additional management options Managing Conflict para 7 Drawbacks of Conflict A major drawback of conflict is much time and dollars can be spent on achieving a resolution to a complex conflict This drawback can lead to a
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