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CARS Decision Making Technique Article Review While conducting internet research on various critical thinking and decision-making techniques that are available I came across some material written by Robert Harris a retired university English professor who now spends his time writing articles and essays on creative problem solving using the Web as a research tool avoiding plagiarism and other topics related to critical thinking and research One article Evaluating Internet Research Sources Harris 1997 introduced an innovative idea initially intended for research but it can also be applied towards decision-making in the business This method is called CARS which stands for credibility accuracy reasonableness and support Credibility The first step in evaluation and decision-making is to determine the credibility of the source that is providing the material or issue The listener or researcher should search for evidence of authenticity and reliability as the material is provided Some key tests that should be applied include checking the authors credibility or credentials ensuring evidence of quality control for the material looking for metainformation Harris 1997 and check for indicators of lack of credibility Some indicators especially for written material can include anonymity lack of quality control negative metainformation and bad grammar or misspelled words Accuracy The second step of evaluating research materials or analyzing input for decision-making is to conduct an accuracy test to assure that the information is actually correct Harris 1997 Some concepts that will help in the accuracy test include checking for timeliness comprehensiveness audience and purpose In addition one should watch for indicators of lack of accuracy which may include no date on the document vague or sweeping generalizations old date on information and a very one sided view that does not acknowledge opposing views or respond to them Harris 1997 Reasonableness Checking for reasonableness includes examining the information for fairness objectivity moderateness and consistency Harris 1997 The researcher should ensure that the argument or information is balanced and reasoned slanted or selected material
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