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Executive Summary Canada Post Corporation will face many difficulties in the future stemming from two present concerns Customer Perception- Customer perception is fairly negative and is either associated with problems evident in the past or those associated with the United States Postal Service Unionized Labour- Unions are a constant problem for any company associated with them To remedy these situations we propose the following Divestiture- CPC should break into strategic business units Each unit would then be responsible for individual quality control sales personnel as well as research and development This divestiture will help them to reduce the detrimental effects of CPCs union as they will be contained in only one or two of the strategic business units and not the whole of the company This will also facilitate CPCs drive into e-commerce as they will be able to hire technical experts into a strategic business unit without the consent of the union Improve customer awareness- Incorporate an active advertisement campaign aimed at improving customer awareness of CPCs improvements in operations and service Introduction CPC is the fifth largest employer in Canada employing almost 64000 personnel to maintain daily business operations within Canada and abroad The corporation is a Federal Crown Corporation responsible to customers stakeholders government Canadian Union of Postal WorkersCUPW and employees In 198283 Canada Post incorporated Since then it has operated a customer based organization that has recorded an increase its revenue by 138 since its incorporation CPC boasted revenues of 5380 million for year 199899 CPC currently owns a significant portion of Purolator Courier Limited 958 which is a leading domestic courier company within Canada CPC also holds shares in International Post Corporation IPC which provides international consulting services for the mail distribution industry Over the years CPC has developed a customer-based philosophy improving their daily mail operations customer relations public perception professionalism
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