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Managing Diversity in the Workplace Diversity is dissimilarities differences among people due to age gender race ethnicity religion sexual orientation socioeconomic background and capabilities Workplace diversity is a multi-faceted concept that continues to evolve as more companies move toward global marketplaces Most people hold the belief that every human being is of equal worth entitled to the same privileges and opportunities without regard to race gender disability or age This important belief has led to changes in management practices primarily relating to the recruitment training and retention of employees who reflect the changing faces of the American workforce To be able to understand the necessities and benefits of managing workforce diversification the concept must be fully explored The changing demands of the marketplace necessitate a search for new and more effective ways to serve the needs of diverse customers Differences in personal worksytle skillstalents education and geographical location are examples of other diversity dimensions that make a difference in how we work together as a corporate team When managed effectively these differences broaden organizational capability to respond to customer requirements in cities and towns throughout the United States Diversity is about individual differences We need to identify and understand how our differences impact our relationships with other employees and customers We also must create and maintain an inclusive work environment in which differences are respected and leveraged along with commonalties to achieve business objectives Immigrants are entering the United States in greater numbers Language and cultural misunderstandings are enormous obstacles to effective work relationships and successful marketing In addition global competition among companies is increasing This suggests that language and intercultural skills are more important than ever to the bottom-line Your colleagues as well as your customers are different from those of the past Blacks Hispanics Asians and Native Americans are an increasing proportion of the United States population and labor force Also the diversity among Caucasians many of whom were considered traditional
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