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1 INTRODUCTION Pacific and Orient PO Ferries is one of the market leaders in cross channel travel in Europe With more than hundred years of establishment it provides a very high standard of service to travellers from England and Europe Headquartered in Kent England the company employs 4000 people with four regional offices in Belgium France and Holland Among PO Ferries well known competitors are Brittany Ferries Irish Ferries Stena Line Sea France Hoverspeed Ferry Northlin Ferries Eurotunnel Condor Ferries Red Funnel Smyril Line and ANEK Line Though the company has reported a loss of 175 million in the weaker half of the year it is expected to sustain in the next half due to a more promising business actions For years PO Ferries had been running different proprietary and warehousing applications in mixed operating systems and with eighty legacy servers to support such operations such as invoicing payroll fleet management tracking system for trailer containers and consignments and Electronic Data Interchange EDI for customers 19 This approach ran contrary to what the company needed to operate and compete as effective as possible in the cross channel travel industry In the past such systems are workhorses that have provided excellent return on investment but have become difficult to change increasingly expensive to maintain or are surpassed by more modern computing technology To improve this mission-critical operation the company decided to sign a 300000 deal with Unisys a worldwide IT services and technology company for their software hardware and services This include replacement of its 45 legacy servers with a 24 processor ES7000 and Sybase server and migration from mixed platforms -Windows NT Unix AS400 and Linux- to a single Windows 2000 Advanced Server PO Ferries anticipates the new IS will rip off between 25000 to 35000 IT maintenance costs per year On top of that PO Ferries also ensure that its bespoke freight management package including FreightCare will run reliably on a
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