scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 2,449
Executive Summary Deming referred to the old African saying it takes the whole village to raise a child In this paper we try to understand and interpret it through few core concepts of Quality and Total Quality Management introduced by quality gurus like Deming Crosby Juran and Gravin This paper focuses on the quality journey of Eastman Chemical and presents an analysis of quality based strategies applied in Eastman chemical This paper also evaluates the activities that indicate Eastman chemicals as a learning organization The analysis indicated that Eastman Chemical thus entail high degree of TQM practices and is thus considered to be the best by its customers employees and suppliers Introduction Quality assurance has been a significant aspect throughout history Since the Egyptian era till date quality concepts paved the way for development of quality management to Total Quality management Thus it is important to understand what is Quality Quality is a wide concept and can be viewed from different perceptive or criteria As cited in Forker L Gravin DA 1993 classified different viewpoints into five quality approaches These are summarized in Table-I Approach Definition variables Underlying discipline Transcendent Product Based User Based Manufacturing Based Value Based Innate excellence Quantity of desired attributes Satisfaction of consumer preference Conformance of requirement Affordable excellence Philosophy Economics Economic marketing and operation management Operation management Operation management Table- I Approach to defining quality Source Gravin DA cited in Forker LB 1996 There has been a revolution with respect to quality planning and quality management particularly in business and industry in the last two decades As Evans J Lindsay W 1998 state that quality issues permeate all aspect of business enterprise design marketing manufacturing human resource
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA