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Tata Teleservices TCS implemented and is currently maintaining the entire hardware software and networking architecture at Tata Teleservices Tata Teleservices Limited TTL a leading private-sector integrated communications service provider in India delivers fixed and mobile services to its subscribers The company has been a pioneer in India in using CDMA technology to render fixed wireless and mobile services to customers Besides serving residential and business subscribers TTL has established a large network of public phones that utilise the smart card technology In order to improve the focus on its core business of providing communication services TTL decided to outsource from the beginning all the activities of its IT department except package selection and project monitoring and control After a process of competitive bidding TCS was selected by TTL as its outsourcing partner in 1998 We have assumed the responsibility of implementing and maintaining the complete operation support systems OSS architecture at TTL Our consultants have worked seamlessly with TTL personnel and on an average more than 60 TCS people operate from TTL premises at any given time Problems challenges TTL was one of the first companies to grasp the tremendous potential that the privatisation of telecom services in India offered The companys vision of becoming the leading information and communication service provider in India led it to understand the need for an OSS architecture that would be robust enough to handle complex and voluminous business processes and flexible enough to allow for the rapid introduction of innovative offerings The challenge for TCS was to build such an OSS infrastructure at a time when TTLs business processes were not completely identified For that we had to use products that were being implemented for the first time in India All this had to be done in a time
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