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10Introduction In todays economy change is all-pervasive in organisations It happens continuously and often at rapid speed Because change has become an everyday part of organisational dynamics employees who resist change can actually cripple an organisation As a result if management does not understand accept and make an effort to work with resistance it can undermine even the most well-intentioned and well-conceived change efforts The attitudes of employees are important for morale and the effectiveness in attaining the overall goal of the organisation Any managements ability to achieve maximum benefits from change depends in part of how effectively they create and maintain a climate that minimizes resistant behaviour and encourages acceptance and support Coetsee 1999 20ATTITUDES An attitude is a stable and enduring disposition to evaluate an object or entity a person place or thing in a particular way I like working in this shift and I do not like changing my working buddies are examples of attitudes because they express the Fire and Rescue Servicemen general feelings either favourable or unfavourable towards the change in shift Attitudes can be formed by many situations in life and they are constantly evolving to accommodate new information When someone takes a stand on an issue it is rendered in terms of his attitude When one has an attitude he is no longer neutral he will keep that attitude until he adopts a different one Meuller 1986 Typically attitudes have been considered along with two other elements - beliefs and behaviours Beliefs represent what we have learnt or come to know through experience As such they are either true or represent what is thought to be true for example that working with a specific shift would bring recognition in the organisation or that changing ones working buddies would affect their safety and personal life Behaviours represent the actions taken with regard to a particular object or entity 30FORMATION OF ATTITUDES Basic
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