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HONEYWELL The Organization Honeywell International Inc is a global company specializing in a number of technology-intensive businesses including aerospace automotive and control systems The companys strengths include its strong brand name large market capitalization and leadership in product research and development Formed through a merger between AlliedSignals and Honeywell Honeywell International created the Six Sigma Plus SSP program a quality program designed to meet its specific needs including its E-Business and less-explicit processes In particular the SSP program is a comprehensive customer-focused quality program created by combining Six Sigma Malcolm Baldridge and the European Foundation quality models Analysis Honeywells primary challenge is to sustain the Six Sigma Plus program in a meaningful and beneficial way There are several underlying factors that are critical to the success of the SSP program Honeywell must be sensitive of these factors and act accordingly to ensure that the SSP program continues its momentum and remains relevant to the corporations strategic goals These critical success factors include Top management commitment and focus Management must be clear and visible in its support of initiatives It must send a strong and consistent message to the organization ensuring that its claims are backed by actions and sufficiently allocated resources Without the full support of top management the front-line supervisors and employees will not take ownership of the program making the initiative unsustainable A common reason for failure of new corporate initiatives is lack of or inconsistent of support by top management Insufficient allocation of resources leaves employees frustrated and incapable of effectively implementing the program It also sends the message that the effort is not important to top management rather it is simply another management buzz-word Diversion of top managements attention from an initiative can also occur as a natural response to troubles in the business environment There is strong evidence to support this in Honeywells case following its failed merger attempts with GE and the September 11 terrorist attacks
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