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The information age has transformed how businesses collect store access and share information Consequently in modern business world information about customers contacts suppliers business information and inventory is a priority for any business trying to maximize its profits This includes the auto industry and even a small auto maintenance shop All Tune and Lube in Nogales uses a program that controls all the business information The name of the program is ShopProAdvantage Systems 2004 This program is a stand alone application fully made by programmers No other applications were imbedded or used has a database ad on module This program has many useful tools This paper will discuss each one to fully explain ShopPro capabilities Customers Information The first screen is a complete customers database In this module customer records can be set up updated and stored Some of ShopPro capabilities include a Individual tax rates or fees assignment for each customer b Individual assignment of hourly labor parts cost and discount rates c Appointment scheduling d Customers sales history and statistics e Print customer postcards for service reminder or follow up letters Vehicle information The following screen will present a list of vehicles for the selected customer If the vehicle is not in the record of the customer we can add the new car to the customer database Repair Order After a customer and a vehicle have been selected the following screen is to add labor items to the repair order This part of the program has a labor rate and parts cost database that is used to give a quick cost estimate to the customer Parts and Materials This screen also presents a list of all parts and materials required for individual preventive maintenance procedures or repair procedures to accomplish the job Inventory Control ShopPro contains a full inventory control module which can be used at user discretion This inventory module monitors all parts in the inventory to ensure that parts
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