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Quality of life and quality of service are concepts faced by everybody Quality of life relates to happiness and wellbeing on a personal level whereas quality of service is a business enterprise requiring high standards and customer satisfaction However for people with disabilities quality of life and quality of service become inter-related because of the reliance of disabled people on services to assist them to achieve their goals These issues are important to people with disabilities because without a productive service there is no quality of life QUALITY OF LIFE Quality of life QOL has a different meaning for each and every individual It is based on the persons satisfaction of hisher life and personal perceptions Personal fulfilment is the centre of quality of life according to Galambos 1996 Schumaker Anderson Czajkowski 1990 Burchkhardt 2000 This is supported by the World Health Organization which has defined quality of life as The individuals perceptions of their position in life in the context of the cultural and value systems in which they live and in relation to their goals expectations standards and concerns World Health Organization 1993 Powers and Goode cited by Goode 1990 propose six dimensions to determine quality of life including cognitive social physical and emotional functioning The fifth facet involves individual productivity or the degree in which the person contributes to society The last definition takes in the area of sexual intimacy and relationships with other people Schalock 1992 developed a comparative summary of items he felt critical to QOL not only from an individual perspective but also from the perspective of people with disabilities as follows Physical and material happiness Relationships with other people Social community and public activities Personal development and contentment Choices in all facets of daily life Functional skills and meaningful daily activity Access to community and use of services Acceptable and reasonable reimbursement for work Safe working environment and socially relevant work Objective
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