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1 Introduction to BS15000 IT service management standards BS15000 service management standards define the best practices for any organisation in implementing delivering and managing IT services Based on ITIL IT Infrastructure Library BS15000 provide series of defined processes within IT services BS15000 is according to wwwbs15000orguk the worlds first standard for IT service management BS15000 is mentioned to be a formal specification defining what organisations need to achieve The range of IT service processes BS15000 provide are as follows 11 Configuration Management Mentioned by wwwbs15000orguk configuration management is the implementation of a database The database can contain elements of an organisations details used in the management of the IT services It will contain relevant information that can relate to the maintenance as well as the movement and any problems that may arise with configuration items A wider range of information is also held in the configuration management database that IT services of organisations rely on This information includes hardware software documentation and personnel Configuration management consist of 4 tasks that include identification control status and verification 12 Problem Management Problem management is a process that prevents any incidents that can effect the operation of an organisations IT services Problem management makes sure faults are corrected and ensures these faults do not occur again 13 Change Management Change management as mentioned by wwwbs15000orguk ensures all changes to configuration items are carried out in an authorised manner as well as being highly planned Change management makes sure that any change has business reasoning behind it and it can identify specific configuration items and IT services that are affected by any change Planning and testing the change is part of change management as well as having a plan if change results in any unexpected state 14 Incident ManagementHelp Desk Help desk is the first point of contact available to business users in their IT
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