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Word Count: 4,296
Nearly everyone makes an impression on someone else every day of his life At the same time nearly everyone is forming an impression of someone else It happens in private life in business in offices on farms in schools in government-wherever people are involved with people It happens both unconsciously and consciously and with a purpose There is no end to the process You as a manager in the service industries such as the hotel resort restaurant or other travel business are judged not only by the good meal the restful nights sleep or the weekend of fun that your guests enjoyed You are judged also by the friendliness of your staff their alertness their attitude how they look and the way they do their job What did your staff do to send a satisfied guest or customer on his way or bring him back Your success in business will depend on how well you-the manager-build these impressions How well you do this job depends on how well you can manage people-your employees The most important asset of any business is its human family of workers -managers and employees Increasing the capabilities and productivity of your staff is simply smart business management From the purely humanitarian standpoint it is also a moral obligation Getting people to work for you and with you as a team-and keeping them working is never simple However these skills pay handsomely in many fields They are an especially important key to your success in the service industries MOTIVATION How to Motivate and Inspire How do you increase the business value of the people who work for you Above all remember that they are people each one an important part of your business family-not just a cog in a human machine that goes through certain muscular motions every day with time out for refueling and maintenance Remember that your staff has heart and
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