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Abstract Federal WSmith had a vision of overnight air express venture He and his business partners commissioned two independent market research which suggested a market niche for a reliable time-definite overnight delivery service Then they executed the vision in 1973 establishing Federal Express Today approximately 90000 Federal Express employees at more than 1650 sites process 15 million shipments daily all of which must be tracked in a central information system sorted in a short time at facilities in Memphis Indianapolis Newark Oakland Los Angeles Anchorage and Brussels and delivered by a highly decentralised distribution network The firms air cargo fleet is now the worlds largest Federal Express revenues totalled 7 billion in fiscal year 1990 In 1990 Federal Express became the first winner of the Malcolm Baldrige National Quality Award in the service company category Introduction Federal Express achieved a great deal of success in the 1970s with a pioneering approach to overnight delivery of letters and packages in the USA After several booming years of catering to customers needs FedExs growth in the United States slowed considerably This was due to direct competition from United Parcel Service and the increased popularity of the fax machine At this time FedEx founder Fredrick Smith began to look elsewhere for opportunities for new growth by adopting information system Developmental History Todays FedEx is led by FedEx Corporation which provides strategic direction and consolidated financial reporting for six independent operating companies that compete collectively under the FedEx name worldwide FedEx Express FedEx Ground FedEx Freight FedEx Custom Critical FedEx Trade Networks and FedEx Services Originally called FDX Corp FedEx Corp was formed in January 1998 with the acquisition of Caliber System Inc Through this and future purchases FedEx sought to build on the strength of its famous express delivery service and create a more diversified company that included a portfolio of different but related businesses Caliber subsidiaries included RPS a small-package ground service Roberts Express an expedited exclusive-use
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