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Introduction Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s Total Quality is a description of the culture attitude and organization of a company that strives to provide customers with products and services that satisfy their needs Total Quality Management TQM is a method by which management and employees can become involved in the continuous improvement of the production of goods and services It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices Burrill 1999 Total quality Management TQM is an organizational process that actively involves every function and every employee in satisfying the customers needs both internal and external TQM works by continuously improving all aspect of work through structured control improvement and planning activities that are carried out in concern with guiding principles that focuses on Quality and Customer Satisfaction as the top priority TQM recognizes that the customer is at the center of every activity The customer may be external or internal Burrill 1999 What is TQM Lets take a brief look at the history of TQM In the 1950sthe Japanese asked W Edward Deming an American statistician and management theorist help the Japanese improve their war torn economy Japan experienced a dramatic economic growth due to the implementation of Demings principles of total quality management In the 1980s when the United State started to see a reduction in its own world market share in relation to Japan American business rediscovered Deming Quality management experts Joseph Juran and Philip Crosby contributed to the development of the TQM theories and tools TQM is now practiced in business as well as in government the military education and non-profit organizations have found that TQM is an essential part of their business TQM has been defined in several ways TQM is a structured system of continued improvement for satisfying internal and external
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