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Experiencing the Disney Way A Cultural Assessment of the Walt Disney Company The Walt Disney Corporation modeling itself as one of the premiere customer service organizations has established itself by creating a healthy dynamic corporate culture adapted to their worldwide audience Rick Johnson 1991 declares there are four key business strategies used at Disney the culture is the key knowing your audience empowering the cast and delivering quality service The employees at Disney are nurtured take pride in their work demonstrate the overall corporate culture and appropriately have become one of Disneys most prized assets The discussion that ensues will emphasize Disneys organizational behavior diversity and structure These practices are enforced through such methods as role modeling training rewards and other clearly defined business implementations This discussion will conclude providing information on how these attributes have influenced the leaders of the organization when making critical decisions and those that motivate the cast members to provide quality service to the customers and communities Walt Disneys objective is to be one of the worlds leading producers of entertainment and information By utilizing a portfolio of brands to differentiate content services and consumer products Disney seeks to develop creative innovative and profitable entertainment experiences for the entire family At the same time the company strives to maximize Disneys long-term value to their shareholders By the end of the twentieth century the Walt Disney Company had already established footholds in four major business segments Media Networks Studio Entertainment Parks and Resorts and consumer Products Disney strives to separate itself from gluttonous mega-firms seeking to control major market segments The company is deeply committed to conducting business in accordance with the highest standards of business ethics and complying with applicable laws rules and regulations They even have a separate Code of Business Conduct and Ethics book for their directors and the Standards of Business Conduct for employees Disney goes to great lengths to be a responsible
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