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Todays corporate and private business organizations must make swift sound decisions to maintain a competitive edge in their marketplace The proper use of critical thinking skills problem-solving techniques and decision-making tools is vital to strategic tactical and operational planning Repeatedly businesses set direction and make mid-course adjustments using these tools This paper will provide a description of the issue facing the Cajun Caf It will identify three solutions that the Cajun Cafs problem-solving team has determined to be potential viable solutions to rectify the problem The alternatives will be evaluated using decision-making tools and techniques The ethical implications of each the solutions will be discussed The problem-solving team will select one solution to implement An implementation plan will be mapped out and resources timelines and a resistance management plan will be created Finally this paper will evaluate the success of the solution based on the application of decision-making tools designed to measure success criteria BRIEF DESCRIPTION OF THE PROBLEM The Cajun Cafs senior management team created a temporary problem-solving team consisting of five employees - one each from departments identified as stakeholders of the problem Representatives from accounting finance management sales and operations make up the team In designing the problem-solving team in this manner it was the goal of senior management to create a diverse team rich with cross-functional understandings of the business The problem that the team is tackling is process-oriented For a number of years the Cajun Caf has been paying vendors in cash for materials supplies and product No transactional references or documentation of the cash payments has ever been recorded and no accounting of cash payments is available This has led to a current state of non-compliance to accounting standards and principles as defined by the Internal Revenue Service and the State Comptrollers Office The Cajun Cafs senior management team has created a team charter The goal of the problem-solving team is to identify implement and validate a solution for
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