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Comcast and Managing Overtime Introduction to Problem Can forced overtime hinder a managers workforce Companies require the extra effort per hour when the productivity increases Our customers are using our products more frequently than ever and in ways that were unimaginable a short time ago stated Brian L Roberts Chairman and Chief Executive Officer of Comcast Corporation This statement was made during the conference call and webcast in 2005 for the Fourth Quarter and Year End Results In 2005 Comcasts Consolidated Operation Income grew from 269 to 37 Billion Comcast 2006 As a result of Comcasts growth workload has increased Constructs of the Problem In the United States at-will is the term used when an employee or employer can terminate the relationship without reason With this in mind and attention to mandatory overtime an employer can terminate his or her employee for refusing to perform mandatory overtime Wikipedia 2006 Organizations force mandatory overtime on employess to work long hours in order to meet the demands of work volume If the workers are performing high-levels overtime the results can lead to stress in the workplace lower moral and decrease productivity The effects of increased overtime cannot be easily measured However employee satisfaction surveys can be conducted in order to retrieve statistical feedback The most visible problem is overtime is very expensive Finally negative variances attract unwanted attention and therefore managers then can focus their on reducing overtime Measurements From 1980 to 1999 annual work hours have grown 4 The annual hours amount on average an extra 1 and a an hours per week During 1998 a middle income household worked 6 more weeks a year than a comparible household in 1989 EPI 2002 A survey conducted in 2002 by CCH Inc on unscheduled absences found that at least one in five employees called in sick because of stress rather than illness Avera 2006 A German study found that after nine hours of work the
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