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An overview Conflict is the gadfly of thought It stirs us to observation and memory It instigates invention It shocks us out of sheeplike passivity and sets us at noting and contriving Conflict is a sine qua non of reflection and ingenuity --John Dewey It has been said that the Chinese symbol for conflict is a combination of the symbols for opportunity and danger This suggests that at least in the Chinese culture conflict includes the opportunity for resolution and carries significant consequences if it is not resolved The Merriam Webster Dictionary defines conflict as the competitive or opposing action of incompatibles antagonistic state or action as of divergent ideas interests or persons As conflict increases it usually results in an increased desire by the parties to win an increased desire to save face and a heightened concern for vengeful actions Conflict is part of leading following doing and thinking in an organization Conflict is inevitable in organizations as people with different responsibilities training and outlook try to coordinate Conflict is so pervasive that it has been difficult to define There is a great deal of conflict among social scientists about how conflict can best be defined Conflict is defined here as incompatible activities and behaviors One persons behavior is thought to be obstructing and interfering with anothers Conflict is often thought to be bargaining and negotiation where protagonists have opposing interests and goals What one wants opposes and frustrates what others want Although they have a common interest in reaching an agreement they have competitive interests regarding what proposal should be adopted While many conflicts call for negotiation and bargaining not all conflict is based on opposing goals People with common cooperative goals often have a great deal of conflict Overlapping cooperative goals do not minimize conflict Nor is there a direct link between opposing interests and conflict Conflicts do not just appear people construct them
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