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Iing Evaluation and Tracking Systems Build AEvaluation System 1 Reaction 2 Learning When a feedback meeting is over with your client you can begin designing a program Evaluation is a front-end process because 1The collection of data for your audience and the business should be addressed 2The process of evaluation helps you to recognize what is to be accomplished through the training It is most helpful to analyze what your participants already know before beginning the training this will help to you to receive a more accurate evaluation at the end of the training session You then have a chance to make changes in the program format if need be The meaning of Evaluation is evident by four levels Kirkpatrick 1983 Level I Reaction Evaluation Reaction or critiquing known as the customer satisfaction indexdetermines the satisfaction level with the program deliverance Level II Learning Evaluation Reveals if participants have learned the objectives of the program Level III Type A Behavior or Skill Application Evaluation Reveals if participants are using what was learned on the job Level III Type B Evaluation of Non-observable Results The aspects of the training that are not seen or heard This aspect is hard to observe Level IV Impact or Results Evaluation Reveals weather the training had a positive effect on the unit division or dept in the organization IIFORMATIVE AND SUMMATIVE 1Formative Evaluation- occurs during the design and delivery of the training program Information is called to determine the effectiveness of programs learning activities 2Summative Evaluation- measures the results of a training program or activity It is typically done on programs that are already developed and is a way of determining how effective the programs are How to Design a Level I Evaluation Determine the Purpose of Reaction Evaluations Determine How Data will be Tabulated
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