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Seasonal Motivation name collegecourse instructor date Abstract Whats a company to do when they dont have the standby motivators of money and stability to motivate their employees Sam Houston Race Park was faced with this same question and came up with three intriguing solutions departmental cross-training flexible hours and giving their employees a voice that would be heard Seasonal Motivation Abraham Maslow defined the hierarchy of individual needs in a pyramid-type illustration see Figure 1 Human motivators all fall into one or more of the five defined levels Financial compensation and job security are widely recognized as the most basic motivators How can a company motivate employees without providing the two basic motivators This is the question Sam Houston Race Park SHRP was faced with when opening their doors in Houston Horse racing is a seasonal industry and the majority of its workforce are cyclically laid off and rehired when the next season begins The budget wasnt in place for premium pay What motivators could SHRP utilize in lieu of dollars and stability Their solution Cross-training flexible hours and employee voice recognition SHRP faced many challenges launching its operation in Houston Texas The new industry generated working departments many Houstonians had never seen before After only a few months time inter-departmental hostilities became apparent Instead of forcing the issue management instituted a series of voluntary cross-training days for all departments Someone working in track maintenance for example would help answer the switchboard for a day someone in admissions would help the marketing with event logistics Sending people to work in another department at a moments notice is not what cross-training is about This has to be an effective planned process Employees must buy into the idea be encouraged to give feedback and make suggestions for improvement They become partners meetings can be used to share lessons learned When employees think the grass is greener on the other side of the lawn they
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