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Table Of Content Introduction to Production And Operations Management POM - What is ProductionOperation Management - Evolution of POM The Industrial Revolution Post-Civil War period Scientific Management Human Relations Behavioralism Operation Research The Service Revolution -POM Today Decisions Making In POM What is managerial decision making types of management decisions types of mngt decisions types of strategic decisions types of administrative dececisions types of operational decisions What are the steps in decision making Process WHAT IS PRODUCTION AND OPERATIONS MANAGEMENT Production and operations management POM is a vital management activity in both manufacturing and service organizations It is primarily concerned with the process of transforming organizational resource inputs into final organizational outputs It is a comprehensive process that treats the organization as a system of interconnected functions The major functions of POM incorporate design planning decision making operations and system controles The process in the above diagram is often referred to as the Conversion Process There are several different methods of handling the conversion or production process - Job Batch Flow and Group httpwwwtutor2unetbusinessproductionpomintroductionhtm In order to benefit society all organizations public or private profit or non-profit must effectively produce and distribute outputs needed by society These outputs can be tangible eg manufactured goods utilities retail and wholesale transactions or intangibles eg transportation services entertainment and recreational services educational and counseling services To perform successfully these productive pipelines must be carefully designed staffed and operated to convert the appropriate inputs of materials components customers energy and information into the desired outputs Operations managers have the challenging and rewarding role of designing scheduling staffing controlling and improving these complex yet important productive pipelines profiting the goods and services we all use to enrich our lives In most organizations the operations system
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