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Included will be a description of the impact of globalization on quality Also compare and contrast traditional management styles with quality focused management styles Additionally explain how TQM applies to the organization I am currently part of the management teamThe website isixsigmacom a TQMLean periodical isixsigmacom defines Total Quality Management or TQM as A management philosophy that seeks to integrate all organizational functions marketing finance design engineering and production customer service etc to focus on meeting customer needs and organizational objectives TQM views an organization as a collection of processes It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers The simple objective of TQM is Do the right things right the first time every time TQM is infinitely variable and adaptable Although originally applied to manufacturing operations and for a number of years only used in that area TQM is now becoming recognized as a generic management tool just as applicable in service and public sector organizations TQM is mainly concerned with continuous improvement in all work from high level strategic planning and decision-making to detailed execution of work elements on the shop floor It stems from the belief that mistakes can be avoided and defects can be prevented It leads to continuously improving results in all aspects of work as a result of continuously improving capabilities people processes technology and machine capabilities Continuous improvement must deal not only with improving results but more importantly with improving capabilities to produce better results in the future The five major areas of focus for capability improvement are demand generation supply generation technology operations and people capability A central principle of TQM is that mistakes may be made by people but most of them are caused or at least permitted by faulty systems and processes This means that the root cause of such mistakes can be identified and eliminated and repetition can be prevented by changing the process
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