scroll to top
Stuck on your essay?
Get ideas from this essay and see how your work stacks up
Word Count: 1,677
Total Quality Management TQM has been around for several years The concept is being applied to business and industry processes for the purpose of quality improvement Many businesses feel that TQM is only for large manufacturing type businesses or major industries Lee p1 TQM can be used for everyone with managers and employees Certainly everyone involved with customer service It is important to recognize the TQM and assessment are made up of identifiable measurable components Proper orientation to and understanding of the TQM philosophy team development problem solving techniques and statistical process control must be the mission of everyone in any organization Lee p1 The wall street journal has twice reported on the struggling efforts of companies trying to improve overall quality and customer satisfaction Chaudron p2 Management must realize that to fully implement TQM satisfy customers and promote teamwork in the entire organization often wrenching systemic changes must be made profit sharing may be introduced individual performance appraisals may be radically changed or eliminated organizational structure may be realigned away from functions to a customer process or geographic based structure information may be given to employees formerly reserved for senior management and significantly more authority may be given to line employees Chaudron p2 If management does not align these systems the effect will result in much struggle and confusion Organizations need to spend time on the design of their efforts If they do not they risk pouring time and dollars into and effort that will eventually collapse Among the decisions that should be made up front before implementing a quality effort are measures of success the degree of employee involvement the depth and breadth of immpleementation and the techniques to be used Chaudron p2 As someone once said If you dont like where are are going you may not like getting there A manager of people needs to understand that all people are different This is not ranking people They need to understand
@Kibin is a lifesaver for my essay right now!!
- Sandra Slivka, student @ UC Berkeley
Wow, this is the best essay help I've ever received!
- Camvu Pham, student @ U of M
If I'd known about @Kibin in college, I would have gotten much more sleep
- Jen Soust, alumni @ UCLA