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Monitoring in the workplace Computer Monitoring is generally intended to improve efficiency and effectiveness in the workplace however all good intentions are followed by the opportunity for abuse by employers and employees alike An example of both can be found in an article taken from The Futurist Kristen Bell De Tiennes composition Big Brother or Friendly Giant Computer Monitoring in the 21st Century is an outlook into to what the future may hold in the technological fields of industry commerce medicine and science As Computer Monitoring increases there is a gorwing concern for the effects it may have in the workplace DeTienne states that By the end of the decade as many as 30 million people may constantly be monitored in their jobs 462 With increased sophistication there becomes a drastic increase in the number It is important to bear in mind that as we enter this new age of technology we remember that with more power comes more responsibility by employers and employees alike Micheal J Smith a professor at the University of Wisconsin-Madison explains how knowledge can be used as a weapon or as a tool DeTienne 462 For instance monitoring abuse can be found in the in the situation of airline agents The agents discovered that by keeping customers on hold while finishing their work they could gain an extra 5-minute break De Tienne 462 Here the customer is being abused due to the loopholes employees have found in technology It is possible that in the future these evasions of work will be stopped and for this reason employees who are accustomed to evading the monitoring system may no longer be able to tolerate it De Tienne 463 These types of employees may find they can no longer survive the added pressure of not being able to evade the system DeTienne 463 While monitoring will be used mostly as a tool One example of monitoring as a weapon is seen when a
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