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Word Count: 829
With the overload of information and data today the many choices and options for customers in their product selection has resulted in a marked dependency upon simplicity and organizational effectiveness The demand for quality and customer service is high in todays society In order to achieve a competitive advantage a company must implement certain initiatives in their training and development process After a company sets their goal they formulate a strategy in which to accomplish it Strategic training and development initiatives are the learning-oriented actions that make this goal achievable for companies The initiatives vary depending on the marketplace for the companies industry which makes some initiatives more important to certain businesses All companies should embrace the economies demand for a higher customer service The companys faculty is the direct link to customer interaction and the initiative is to achieve improved customer satisfaction To implicate this the training must ensure the employees have the basic skills for customer interaction the product and service knowledge required and an understanding of the types of decisions they are allowed to make for the customer Another initiative for all businesses is to provide opportunities for their employees to attract and retain talented workers and give them incentive for continuous learning with the opportunities for advance from within Next the initiative to align the training to the companys strategic direction giving the assurance in the training process and that the employees are well equipped for customer interaction and meet the need for companys need for high-quality service This also allows the company to asses if the training models used were moving the company toward the achievement of their goals And the last initiative that all companies should incorporate is ensuring the environment for their employees to ensure that the training lessons are used and applied on the job site Because the initiatives vary by the industry the chosen implications were based on the economical demand for all businesses Corporate
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